(Please note that this only works if you have Xfinity mobile or landline service.)

Dial 611 from an Xfinity mobile or landline phone.This will allow you to avoid waiting on hold. Visit Xfinity's website and request a call-back from a representative.Visit Xfinity's website and request a chat conversation with a customer service representative.

There are several ways that you can get in touch with an Xfinity representative by phone:

Adding additional services or upgrading to another plan.

Requesting new service, changing service, or canceling service.

People call Xfinity for many reasons including: Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service. If you are unable to port your number for that reason, contact your state public utilities commission for further information.Xfinity is a major telecommunications company in the United States and is owned by Comcast. Their customers may be unable to port their number to a new provider. If you are moving to a new geographic area, you may not be able to keep your current phone number when changing providers.Īlso, some rural wireline service providers may obtain waivers for the porting requirement from state authorities. Your long distance service will likely be provided by your new wireless company, which you should verify. Before porting, ask your new company if your 911 service will be affected during the process.Īlso, your wireline long distance company will not move with you. Calls should go through, but 911 operators may not be able to call you back if disconnected.

Wireless 911 location and callback services (where available) may be affected during the transition. Ask your new wireless company whether you will be able to continue using your current wireline number during the one-day transfer process. If you port from a wireline phone to a wireless phone, there may be a period when you have two telephones with the same number. Service issues for wireline to wireless transition However, porting from wireline to wireless service may still take a few days. You may be able to use your phone within a few hours for changes among wireless service providers.

Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.įCC rules require simple ports, which generally do not involve more than one line or more complex adjustments to telephone switching equipment, to be processed in one business day.

Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated.

Provide the new company with your 10-digit phone number and any additional information required.

Contact the new company to start the process of porting your number.

Do not terminate your service with your existing company before initiating new service with another company.

Your contract may contain early termination fees and/or outstanding balances that you are obligated to pay. You may request service from a different company at any time. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers. If you're switching service providers and remaining in the same geographic area, you can keep your existing phone number.

Xfinity telephone number